Connecting to Wifi

Connecting to the Wifi

Wireless connectivity is an important part of our every day life. There are two two wireless networks at UMass Lowell: eduroam and UMassLowell. Below you will find information you need to set up most network enabled devices including helpful videos and FAQ. The following introduction video will give you a basic overview of our wireless service offerings for your various devices. As always, our IT Service Desk is available if you need additional help.

WINTER 2020 UPDATE:

The process to configure your device to eduroam has changed. This process change does not impact existing eduroam functionality but if you need to reset your connection, please go to the Eduroam Device Configuration link below for the updated configuration instructions.

iOS Device 

Connect to the UMassLowell Wi-Fi network.

1. Open the Safari browser, navigate to Eduroam Device Configuration webpage, and tap iOS Device, then Get Started Now.
2. Log in with your UMass Lowell email and password.
3. Tap Install eduroam Profile and then tap Allow when prompted.
4. Once the profile has been downloaded, close Safari and open Settings.
5. Tap Profile Downloaded at the top of your settings, Install on the next two screens, and then Done after the profile finishes installation.
6. Now go back to your Wi-Fi settings, forget the UMassLowell network, and then connect to eduroam to complete the setup process.

How to forget a Wi-Fi network:

Open Settings, tap Wi-Fi, tap the blue i icon next to eduroam, and then tap Forget.

How to remove a wireless profile:

Open Settings, tap General, scroll down until you can tap Profiles, tap eduroam, and then tap Remove Profile.

Android Device 

1. Connect to the UMassLowell Wi-Fi network and install the ClearPass QuickConnect app from the Google Play Store.
2. When the install has finished, launch the app. You will be prompted to allow the app access to various device attributes. You must accept all of these requests in order for the app to function properly. The app is only required for the initial setup and can be uninstalled after the setup process is complete.
3. After accepting the prompts, open Google Chrome and navigate to Eduroam Device Configuration webpage, choose Android Device then click Get Started Now.
4. Log in with your UMass Lowell email and password.
5. Tap I've already installed QuickConnect and then tap Install Network Profile.
6. Once the file has finished downloading, tap Open, which will automatically open the file in the QuickConnect app and configure your device.
7. Once the QuickConnect app has finished setting up the profile, it will automatically connect you to eduroam to complete the setup process.

Note: You may now uninstall the ClearPass QuickConnect app from your device (unless your device is running Android 9).

How to forget a Wi-Fi network:

Open Settings, tap on Wi-Fi, tap and hold on UMassLowell and then tap Forget.

Windows Device 

If you've NEVER connected this device to eduroam, you may skip to step 2.

1. Click the Wi-Fi icon on your system tray, right click eduroam, and click Forget.
2. Connect to the UMassLowell Wi-Fi network.
3. Open your web browser, navigate to Eduroam Device Configuration webpage, choose Windows Device then click Get Started Now.
4. Log in with your UMass Lowell email and password.
5. Click the Start QuickConnect button, which will begin a download.
6. Once the program has been downloaded, run the program. If a prompt appears asking for permission to run, click Run. If a prompt appears saying Windows protected your PC, click More Info and then Run Anyway.
7. When the program loads, click Next and wait for a prompt asking you to confirm that you want to install the certificate. Click Yes.
8. When this is finished, click Connect and wait for the program to connect you to eduroam.
   Note: If ArubaQuickConnect seems to be stuck on this step, you may need to manually select the certificate to use by opening your list of Wi-Fi networks, selecting eduroam, and selecting the certificate assigned to your UMass Lowell email address.
9. The program will display a connection summary when connected successfully. At this point you may exit the program and may delete it from your computer if you wish.

How to forget a Wi-Fi network:

Click the Wi-Fi icon on your system tray, right click the network, and click Forget.

Mac OS Device

Note: If you have previously connected to eduroam on this device, you must remove its existing profile. If this is not the case, you may skip to step 4.

1. Open Network Preferences, Select Wi-Fi, and click Advanced.
2. Select eduroam from the list of networks and click the minus icon to remove it. If the UMassLowell network is in the list, remove it as well.
3. When finished, click OK and Apply to save your changes. Note: If this process does not automatically remove your wireless profile, follow these steps to remove it manually.
4. Connect to the UMassLowell Wi-Fi network, open your web browser, and navigate to Eduroam Device Configuration webpage.
5. Choose Mac OS Device then Click on Get Started Now.
6. Log in with your UMass Lowell email and password.
7. Click Install Profile to download the network profile. Save the file to your desktop and double-click it. This will automatically open the Profiles application, which will prompt you to confirm that you want to install the profile.
8. Click Install on any prompts that appear. At the end of the prompts, you may be asked to enter your device's (not your UMass Lowell) account password.
9. After installing the network profile, simply disconnect from the UMassLowell Wi-Fi network and connect to eduroam to complete the setup process.

How to forget a Wi-Fi network:

1. Open Network Preferences, Select Wi-Fi, and click Advanced.
2. Select UMassLowell from the list of networks and click the minus icon to remove it.
3. Click OK and Apply. 

How to remove a wireless profile: